The reading room

Ideas for
the work.

I write about helping people learn and using research to make better decisions.

These are the questions I keep working through in learning and development, measurement, and research.

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A place to begin

How I approach learning and development.

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An unoccupied workshop room with notes, pencils, and a half-erased whiteboard.

My perspectiveOctober 24, 20254 min

Start learning design with a question about the work

How I investigate learning needs, choose a response, and check what people apply afterward.

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1 article in Work & experience

An empty service desk with a headset and task light after the working day.

EssayDecember 12, 20253 min

Measure agent experience where work breaks

Use specific work examples to understand how tools and policies affect employees and the customers they support.

From thinking to practice

See how the work takes shape.

The portfolio includes research and learning measurement examples, with captions explaining the work and my contribution.

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Signal / Source guideFind a way into the work.Explore

Ask how I lead, develop teams, or measure impact. Signal gives prepared answers linked to the work on this site.

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How it works

Prepared answers from my published website, with links to the supporting sections.

Signal matches your question to prepared answers and their source sections. It uses no generative AI or web search and does not store questions or conversation history. Ask each question in full. Source links let you review the context behind an answer.