Start learning design with a question about the work
How I approach learning needs, choose a response, and plan to understand what people apply afterward.
Writing
The reading room
Ideas for
the work.
I write about helping people learn and using research to make better decisions.
These are the questions I keep working through in learning and development, measurement, and research.
Explore the writingA place to begin
How I approach learning and development.
Explore by question
Find your next read.
More of my writing
ResearchOps is a system of decisions
Clear responsibilities and a usable evidence record help a research team focus its effort where it can inform a decision.
Using synthetic users with care
Simulated responses can help a team prepare research questions. Claims about real people still need observed evidence.
Keeping interpretation accountable when using AI
Give AI specific tasks, keep the source material close, and make the researcher’s interpretation easy to review.
The decision brief
Start with the choice, explain the evidence and its limits, and name who will take the next step.
Measure agent experience where work breaks
Use specific work examples to understand how tools and policies affect employees and the customers they support.
From thinking to practice
See how the work takes shape.
The portfolio includes research and learning measurement examples, with captions explaining the work and my contribution.