Essay
ResearchOps is a system of decisions
Clear responsibilities and a usable evidence record help a research team focus its effort where it can inform a decision.
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Essay
Using synthetic users with care
Simulated responses can help a team prepare research questions. Claims about real people still need observed evidence.
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Keeping interpretation accountable when using AI
Give AI specific tasks, keep the source material close, and make the researcher’s interpretation easy to review.
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The decision brief
Start with the choice, explain the evidence and its limits, and name who will take the next step.
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Measure agent experience where work breaks
Use specific work examples to understand how tools and policies affect employees and the customers they support.
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Start learning design with a question about the work
How I approach learning needs, choose a response, and plan to understand what people apply afterward.
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These sculptures were created with generative tools to explore learning and practice. They are conceptual artwork, not visualizations of study findings.