How I would measure learning transfer

01 / 04Define the behavior

Make the handoff clear.

Use the job aid to name an owner, the next step, and a due date.

Owner

Next step

Due date

02 / 04Plan the evidence

Compare work samples before and after learning. Observe the work and ask follow-up questions.

Before learningAfter learning

03 / 04Understand the gap

In this synthetic example, the owner is missing. Does the workflow make responsibility clear?

Synthetic signal

Owner

Missing

Does the workflow make ownership clear?

04 / 04Choose the next step

If responsibility is unclear, work with the process owner to clarify it. Review another handoff to see what happens.

If

Responsibility is unclear

Process owner

Next handoff